Out2Camp Privacy Policy

Last revised - April 22, 2020

Thank you for using Out2Camp!

This Privacy Policy explains Out2Camp’s collection, use, sharing, and protection of user information from the website, mobile application, and any other mobile or online service owned and offered by Out2Camp.

1. INFORMATION WE COLLECT AND LEGAL BASES

1.1 Information You Give Us

Account information. When signing up, you are required to provide your full name, email, and a password. Processing of account information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)).

Mobile phone information. To perform any rental activity on our Platform, you will need to provide a mobile phone number that is verified by SMS. This is a way for us to authenticate your identity and create a trusted environment for other users. Processing of mobile phone information is based on Out2Camp’s legitimate interest in securing a trusted environment for all users (GDPR article 6 (1) (f)) and is necessary for the performance of the contract with you (GDPR article 6 (1) (b)).

Profile information. Out2Camp asks you to provide other information in your user profile to increase the level of trust on our platform. This includes a picture of yourself and information about your date of birth, and a description about yourself. Processing of profile information is based on Out2Camp’s legitimate interest in securing a trusted environment for all users (GDPR article 6 (1) (f)).

Identity authentication. When renting a vehicle, you will need to be validated to rent on our platform. As a part of this we must verify your identity and whether you meet the requirements to rent on our platform. We may ask you to verify your identity through an authorized external service such as NemID / BankID as well as enter information about your and your co-drivers driver's license. We may also ask you to upload pictures of your and your co-drivers driver’s license, national identity card, national health insurance card, and/or passport. Pictures will kept 3 months after the rental period has ended to comply with requirements from our insurance partners. Your personal identity number may be used to handle customer, insurance, or criminal disputes that arise in a rental booking. Pictures are stored in an encrypted Out2Camp folder hosted externally. When renting a vehicle as a renter, the owner may ask you to show your driver’s license before departure to verify that the person picking up the vehicle is the same as the person in the rental contract approved to rent by Out2Camp. Finally, Out2Camp also reserves the right to check the renter's public record of payment defaults. Processing of the mentioned Identity authentication information is based in you consent (GDPR article 6 (1) (a) (non-sensitive information) and section 11 (2), paragraph 2 of the Danish Data Protection Act (social security number).

Communications with Out2Camp and other Members. If you correspond with us via email or any other digital communication channels like SMS or Webchat, we may retain the content of your messages, your contact details, and our replies. We also keep copies of any messages you send through Out2Camp to other users. We may retain the information in the user content that you post on Out2Camp. Out2Camp has a legitimate interest in processing the mentioned personal data in order to help resolve issues between users or between Out2Camp and a user, generally improve our Customer Care, minimize inappropriate content on the Platform, or better understand how our users interact with the Platform in order to improve the product (GDPR article 6 (1) (f)).

Payment information. Out2Camp collects anonymized information that is linked to your personal payment information, which is stored by a third-party payment provider. When paying for a rental as a renter, Out2Camp do not see or store your credit card details. Our third-party payment provider also receives information related to your session when the payment was made, including the device IP address. This is used by our payment provider for the purposes of identifying high-risk and potentially fraudulent payments. Processing of payment information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)) and necessary for compliance with a legal obligation (GDPR article 6 (1) (c)).

Bank account information. In order to receive money from a Out2Camp transaction, we also require that you provide us with a valid bank account that we can transfer money into. Processing of bank account information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)).

Vehicle information. When registering a vehicle that can be used for rental you must provide information about the vehicle, including make and model, vehicle registration number, the vehicle’s address, and insurance status. You are also able to provide pictures and further descriptions of the vehicles’s features in order to market your vehicle to other users. Processing of vehicle information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)) and Out2Camp’s legitimate interest in providing the best possible services on the platform (GDPR article 6 (1) (f)).

Social Media. When you interact with our service through various social media, such as when you log in through Facebook or when you like or post a comment to our Facebook page or interact with us on other social media, we may receive information from the social network, such as your profile information, profile picture, user name, user ID associated with your social media account, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. Processing of this information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)) and consent (GDPR article (6 (1) (a)).

1.2 Information We Automatically Collect From Your Use of Out2Camp

Usage information. We collect information about your interactions with the app and website, such as pages or other content you view, your searches, transactions you have completed or intended to complete, and other actions on the platform. This data is stored in our database as well as shared with third party tools. We process the mentioned personal data due to our legitimate interest in generating insights about how users interact with the product, improve our products and services as well as provide users with customer support (GDPR article 6 (1) (f)).

Transaction information. We collect information related to your transactions on the platform, including the date and time, amounts charged, and other related transaction details. Processing of transaction information is necessary for the performance of a contract with you (GDPR article 6 (1) (b)).

Location information. Some vehicle owners have their own GPS tracking installed in their vehicle, which allows them to see a renter’s real-time location, speed, mileage or other related information, that the tracking equipment produces during a rental. Out2Camp will not store or make use of information gathered by such GPS tracking devices.

Cookies. Our website uses cookies, including third party cookies, to show you relevant advertising for Out2Camp and Out2Camp products as well as keep you logged in to the website. For more information, please read our Cookie Policy.

1.3 Communication to users

Marketing messages. Out2Camp may contact you for the purposes of direct marketing, provided that we have obtained your prior consent (GDPR article 6 (1) (a)). This means that Out2Camp may use your personal data that we have collected in accordance with this Privacy Policy to contact you with newsletters and other marketing materials. The direct marketing communications may be provided to you via email, SMS, or push notifications. Our marketing communications may include offers that are provided together with our insurance partners.

Transaction messages. Out2Camp sends email, SMS messages and push notifications that contain information related to your bookings and transactions on the platform. This includes information about booking requests, booking confirmations or changes to your booking. You will receive these messages due to Out2Camp’s legitimate interest in providing you with the best possible services (GDPR article 6 (1) (f)) and in order to perform the contract with you (GDPR article 6 (1) (a)). The transaction messages will not contain any marketing material.

Service messages. Out2Camp many send email, SMS messages and push notifications that contain information and news related to the company, our product, and our services to ensure that users have the latest information about how the platform works and how they can make best of use it. You will receive due to Out2Camp’s legitimate interest in providing you with the best possible services (GDPR article 6 (1) (f)) and in order to perform the contract with you (GDPR article 6 (1) (a)). The service messages will not contain any marketing material.

2. SHARING & DISCLOSURE

Sharing between Users. To help facilitate bookings, when a booking is made, certain information will be shared between users, including your name, email and mobile phone number. If renting out your vehicle, when a booking is made, we will also share the vehicle registration number and the vehicle’s address provided when listing your vehicle. Furthermore, the rental contract shared between owner and renter once a booking relation has been established, will include renters and co-drivers birthdate and driving license information. We don’t share billing or payout information with other users.

Profiles, Rentals Offered, and other Public Information. Parts of your public profile page, such as your first name and last name, personal description, and average response time on the platform are publicly visible to other users. If you rent out your vehicle on our platform, information related to your vehicle will be publicly available. The rental listing pages, will also show some information about you, including your name, average response time and accept rate. If you remove information that you posted to Out2Camp, copies may remain viewable in cached and archived pages, or if other users have copied or saved that information. After completing a booking, users may write reviews and rate each other. Reviews are part of your public profile page.

Insurance and Debt Collection Providers. Out2Camp may share your personal information, including name, address, mobile phone number, social security or national identity number, and information about your rental activity on Out2Camp. These service providers provide services on our behalf or otherwise help provide the service to you. Out2Camp may also request and receive from these service providers information about the status of your payment, missing payment, or debt collection.

External partnerships. We may share your name, email, telephone number, and rental activity on the platform, in partnership with outside companies to provide you with additional services related to Out2Camp, for example, a discounts at a campsite or a camping member union.

Data analysis tools. We may share information about your usage of the Platform with third party analytical that allow us to understand how users interact with the product as well as target the Out2Camp marketing communication that we send you.

Widgets and Aggregators. In order to increase the chances of getting you a booking, we may display parts of the Out2Camp Platform (e.g. your rental offering) on sites operated by Out2Camp’s business partners, including technologies such as widgets or API connections. If your rental is displayed on a partner’s site, information from your public profile page may also be displayed.

Safety & Compliance with Law. We may also share personal information if it is necessary to comply with any applicable law or regulation or enforce our Terms & Conditions, including to investigate any violations or suspicions of criminal behaviour.

Aggregated Data. We may also aggregate and anonymize your personal information and share that anonymized and/or aggregated data with third parties. This information is non-personally identifiable and is used for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

3. OTHER IMPORTANT INFORMATION

3.1 Analyzing Your Communications

We may review or analyze your communications (including messages sent to other users, comments included in rental descriptions, and content of profile page) on the platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. The processing of your personal data in this connection is based on our legitimate interest in developing our products, research and customer support (GDPR article 6 (1) (f) and in order to comply with our legal obligations (GDPR article 6 (1) (c)).

3.2 Data Retention

Following termination or deactivation of your account, Out2Camp may retain your information for a commercially reasonable time for backup, archival, or audit purposes, or to maintain and improve the service. Furthermore, Out2Camp may retain and continue to use all information (including user content) contained in your communications with other members or posted to public or semi-public areas of Out2Camp after termination or deactivation of your account.

3.3 Google Maps

Parts of the Out2Camp Platform use Google Maps, including the Google Maps API(s). Use of Google Maps is subject to Google Maps Additional Terms of Use and the Google Privacy Policy.

4. YOUR CHOICES

4.1 Access and Update

You can review and change your account information at any time by logging onto your account and reviewing your account settings and user profile.

4.2 Communications

If you receive our marketing newsletter, you can unsubscribe from this in the unsubscribe link in the message or in your account settings.

4.3 Review and Delete Your Information

You may request in writing copies of your personal information held by us. We will provide you with a copy of the personal information held by us as soon as practicable, and in any event not more than 30 days after receiving a valid request in writing. We may request proof of identification to verify your identity and validate the request. If your personal information that we hold is inaccurate, let us know and we will update the relevant information. You may also request the erasure of your personal information in accordance with the relevant data protection legislation. We will notify you within 30 days of your valid request about the relevant action taken.

5. SECURITY

We are continuously implementing and updating our security measures to help protect your information against unauthorized access. Specifically, we do the following to protect you: Before storing your password, we apply a cryptographically secure hashing algorithm to it. This means that even in the event of data theft from our servers, your password is safe. We only use industry standard encryption algorithms and well-tested code libraries. Our database, as well as all our application servers, run on Amazon Web Services (AWS) and Microsoft Azure, and we rely on Amazon’s and Microsoft's physical and infrastructure security measures.

6. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy or related procedures at any time in accordance with this provision. We will post the updated Privacy Policy on the Out2Camp Platform and update the “Last Updated” date at the top of this page. Changes to Out2Camp’s privacy policy are effective when they are posted on this page. Your continued use of Out2Camp services following these changes means that you accept the revised Privacy Policy. If you do not agree to these changes, you can choose to close your account with us.

7. CONTACT

If you have any questions or complaints about this Privacy Policy or Out2Camp’s information handling practices, you may contact Out2Camp Support.

You may lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal data infringes applicable data law. Contact details for all EU Supervisory Authorities can be found here.